Refund policy

REFUND AND RETURNS POLICY

Due to the health and hygiene nature of our products, we cannot accept returns of products that have been opened, used or tampered with. This includes any product where a sachet or protective seal has been opened or damaged, unless the product is faulty, damaged or not as described.

CHANGE-OF-MIND RETURNS

If you purchased from our website and change your mind, you may cancel your order within 14 days of receiving it.

To be eligible for a return, the product must be:

• Unopened and unused
• In its original packaging
• Complete, with all sachets included
• In the same condition in which it was received
• Returned with all protective seals intact

Please contact info@hakdhealth.com within 14 days of receiving your order before returning anything. We will provide the appropriate return instructions and return address.

Once you have notified us, you must return the product within a further 14 days. You are responsible for the cost of returning a change-of-mind order. We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

If your order arrives faulty, damaged, incorrect or not as described, please contact info@hakdhealth.com with your order number and details of the issue. Photographs may help us resolve the matter more quickly.

Where appropriate, we will offer a replacement, refund or another remedy in accordance with your statutory rights. We will cover reasonable return costs where the product is faulty, damaged, incorrect or not as described.

REFUNDS

Approved refunds will be issued to your original payment method.

For eligible change-of-mind cancellations, we will refund the purchase price and the cost of our standard delivery option. Any additional amount paid for express or upgraded delivery will not be refunded.

We may withhold the refund until we have received the returned product or you have provided evidence that it has been sent back, whichever occurs first. Refunds will be processed within 14 days of that point. Your bank or payment provider may require additional time to credit the funds to your account.

CANCELLING BEFORE DISPATCH

If you wish to cancel an order before it has been dispatched, please contact info@hakdhealth.com as soon as possible. We will do our best to stop the order, but this may not be possible once fulfilment has begun.

This policy does not affect your statutory consumer rights.